Privacy Policy

Last updated: 9/21/2025

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, subscribe to our services, or contact us for support. This includes:

  • Name and contact information
  • Company name and workplace address
  • Payment and billing information
  • Communication preferences
  • Feedback and correspondence

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your subscription orders
  • Communicate with you about your account and orders
  • Provide customer support and respond to inquiries
  • Send you marketing communications (with your consent)
  • Improve our products and services
  • Comply with legal obligations

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

  • With service providers who assist in our operations
  • To comply with legal requirements or protect our rights
  • In connection with a business transfer or merger
  • With your explicit consent

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

5. Your Rights (GDPR)

As a European company, we comply with GDPR regulations. You have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Erase your data ("right to be forgotten")
  • Restrict processing of your data
  • Data portability
  • Object to processing
  • Withdraw consent at any time

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie settings through your browser preferences. Essential cookies are necessary for the website to function properly.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Account information is typically retained for 7 years after account closure for legal and tax purposes.

8. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: privacy@daralzahra.com

Data Protection Officer: dpo@daralzahra.com

Address: Brussels, Belgium